Customer Support
Custom Prescription Sunglasses
We support customized myopia, hyperopia and astigmatism lenses for all sunglasses frames.
- How to submit your optical prescription
- Multiple lens thickness & material options
- 7-12 working days production cycle
- Modification rules for customized eyewear orders
Face Shape & Size Guide
Find the most flattering sunglasses frame for your face shape.
- Best frames for round faces
- Best frames for square faces
- Best frames for heart faces
- Best frames for oval faces
- Step-by-step frame size measuring tutorial
Shipping Information
- Worldwide delivery coverage
- Standard & expedited shipping timeframes
- Auto-calculated shipping cost at checkout
- Free standard shipping over $89
- Delivery notes for remote regions
Return & Exchange Policy
- 30-day free return window after delivery
- Items must be unused, unmarked with original package
- Return shipping fees for different regions
- Free replacement for damaged or defective goods
- Refund processing time: 3-7 business days
Order Tracking
- Track your parcel via tracking number
- Where to find your tracking number in order email
- Solutions for logistics delays
- Compensation policy for lost packages
Frequently Asked Questions
Order Questions
Q: Can I cancel or adjust my order after checkout?
A: Orders can be modified within 2 hours of payment confirmation.
Q: How do I apply discount codes during checkout?
A: Enter your coupon code in the discount box on the cart page.
Product Questions
Q: Do all sunglasses provide full UV400 protection?
A: Every pair of our eyewear blocks 100% UVA & UVB rays.
Q: Is separate lens replacement available?
A: We sell replacement lenses for most popular frames.
After-sales Questions
Q: What to do if my sunglasses arrive scratched?
A: Contact our support team for a free replacement within 30 days.
Contact Us
Email: support@sunglassshop.com
Service Hours: Monday-Saturday 9:00 - 18:00 UTC
Live Chat: Online chat button on the bottom right of every page
